Fees

We are a private billing practice and payment is required in full on the day.

For most consultations, Medicare billing is available to current Age / Disability Support Pension, DVA Gold card-holders and to those aged 15 years and under.

Consultation fees for Health Care Card and Commonwealth Seniors’ Health card holders are generally reduced by approximately $15 from the full fees.

Surgical and other procedures fees also incur a Procedure Room fee of $50-150, depending on the complexity of the procedure.

Iron / Aclasta Infusions incur an additional Practice fee of $150.00

Skin Cancer Clinic costs:

Step 1. Total Body Photography - $104.00 No Medicare rebate.

Step 2. Dermoscopy Skin Check Consultation - $138.50 out-of-pocket.

Ranges Medical has Tyro EFTPOS terminals, which allows on-the-spot reimbursement of your Medicare rebate to the majority of patients. We do not accept cash.

Additional information on our consultation fees is available at reception. Our fees are reviewed annually including CPI amendments.

Policies

After hours care

For all urgent medical care after hours, telephone the Nurse-on-call helpline: 1800 022 222

Civility

We have ZERO tolerance of abuse to any of our staff either in person or by telephone. Abusers will be asked to leave the property.

Appointments

A Standard appointment is 15 minutes and allows for the doctor to discuss of 1 or 2 issues only.

A Long appointments is 30 minutes and allow time to discuss multiple or complex issues with your doctor, time for completion of forms or a procedure of any kind, including cervical screening. This minimises delay for other patients.

At the time of booking, our reception staff will ask which doctor you would prefer to see and the length of the consultation you require, and will book the most effective appointment for you.

Not all doctors do all procedures.

Privacy and release of health information

We require your personal details and a full medical history, so that the doctor can properly assist, diagnose and treat you and manage your health care needs proactively.

We do not share this information without your consent, in accordance with the National Privacy Principles and the Privacy Act.

Information regarding your medical records will only be released following a request in writing and with permission from the treating doctor. For more information, refer to our practice noticeboard and website.

Billing

Ranges Medical is a private billing practice, which means that gap fees are applicable for most consultations. We provide an excellent standard of primary healthcare in a well-equipped facility in a convenient location.

When making your appointment, please ask the reception about the applicable fee. We have facilities allowing patients to pay and then claim the Medicare rebate on-site. We only provide direct Medicare (bulk) billing for children aged 15 years and under, DVA and Aged/Disability pensioners. However, there is a reduced fee for those patients holding a healthcare card, including Commonwealth Senior health cards. Your card must be shown at the visit. All procedures, consumables, non routine consultations, travel vaccines and skin cancer clinics will incur an additional fee. All fees are payable on the day.

Telephone calls and emails

As a courtesy to the patient with them, and for privacy, doctors will not accept calls during consultations. Doctors will not use email to communicate clinical or personal matters.

Prescriptions and referrals

To maintain our quality healthcare service, a consultation with the doctor is required to determine the appropriateness of each request for referral or prescription, even if it is for an ongoing concern. It is illegal for doctors to backdate referrals to specialists, or medical certificates, so please do not request it.

Results

In the interest of good health care, we often prefer that you make an appointment to discuss any results, but the doctor may make alternative arrangements with you. Our receptionists are not able to give out results by telephone.

Reports and paperwork

If you require reports or completion of any kind of paperwork, including driver’s licence forms, you must make a long appointment with the doctor and attend in person. Our receptionists can advise you whether a Medicare rebate will apply (it usually does not). You will incur additional administration costs if printing, faxing or postage is required.

Late cancellations and no-shows

Please provide 24 hours’ notice if you are unable to attend your appointment. Failure to attend appointments causes inconvenience for the doctors and other patients who missed out on the appointment. At the doctors’ discretion, fees may apply for late cancellations and missed appointments.

Feedback

We pride ourselves on excellent healthcare. If you have any questions, concerns or complaints we would be happy to hear from you. Please use our suggestion box, or contact the Practice Manager in person, by telephone, or in writing. Alternatively, contact the Health Service Commission at www.health.vic.gov.au/hsc or telephone 1300 582 113

Health Promotion and Preventative care

We operate a patient reminder system and preventative medicine program for important, ongoing medical issues. Please notify our receptionists if you do not wish to be contacted via SMS or email.

Translation services

Please notify our receptionists before your consultation if you require Translation & Interpreter Service (TIS) or National Relay Services (NRS) for the hearing or speech impaired. Some of the doctors speak languages other than English, so please inform us when you book if you have special needs.

Privacy Policy

Click here to view our Privacy Policy.

Social Media Policy

Click here to view our Social Media Policy